Privacy policy
rootsove operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a safe and convenient shopping experience (“Services”). rootsove is powered by Shopify, which allows us to provide these Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services.
If there is any difference between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy, including how we collect, use, and disclose your information.
Personal Information We Collect or Process
When we talk about “personal information,” we mean information that can reasonably identify you or be associated with you or another person. Personal information does not include data collected anonymously or information that has been anonymized in a way that prevents you from being reasonably identified.
Depending on how you interact with our Services, where you reside, and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from them:
- Contact information, including name, address, billing address, shipping address, phone number, and email address.
- Payment information, including credit or debit card numbers, financial account details, payment details, transaction details, payment methods, payment confirmations, and other payment-related information.
- Account information, including username, password, security questions, and preferences.
- Transaction information, including products viewed, added to cart, wish list, purchases, returns, exchanges, cancellations, and transaction history.
- Communications information, including information you provide when contacting us or requesting customer support.
- Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
- Usage information, including how you interact with our Services and when you use or browse them.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, when you create an account, use our Services, contact us, or provide personal information in any other way.
- Automatically through the Services, including information sent from your device using cookies and similar technologies.
- From our service providers, when we hire third parties to implement technologies or process personal information on our behalf.
- From our business partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or use our Services, we may use your personal information for the following purposes:
To provide, personalize and improve the Services
We use your personal information to provide you with our Services, including fulfilling contracts, processing payments, managing orders, maintaining preferences and products of interest, sending notifications related to your account, processing purchases, returns, exchanges, and other transactions.
We also use this information to create, maintain, and manage accounts, coordinate shipments, facilitate returns, and provide a personalized shopping experience, including product recommendations related to your purchases.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, including sending emails, SMS messages or promotional materials, as well as displaying personalized advertisements on our Services or other websites.
This may include advertising based on products purchased, added to the cart, or other activities performed within our Services.
Security and Fraud Prevention
We use your personal information to verify accounts, provide secure payment and shopping experiences, detect, investigate or act against fraudulent, illegal or malicious activity, protect public safety and keep our Services secure.
If you create an account, you are responsible for keeping your credentials secure. We strongly recommend that you do not share your username, password, or other login information.
Contacting You
We use your personal information to provide customer support, communicate with you, and maintain our business relationship.
Legal Reasons
We may use your personal information to comply with legal obligations, respond to valid legal processes, government requests or investigations, as well as to enforce our terms and policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These situations may include:
- With Shopify, suppliers and third parties who provide services on our behalf, such as IT administration, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping.
- We work with retail and marketing partners to provide you with advertising and promotional services. For example, we use Shopify-compatible services to show you personalized ads based on your activity across various retailers and websites.
- When you request or consent to share information with third parties, such as shipping companies or social media integrations.
- With affiliates and related companies within our business group.
- In business transactions, such as mergers or bankruptcy, to comply with legal obligations or to protect our rights and those of other users.
Relationship with Shopify
Our Services are powered by Shopify. Shopify collects and processes personal information related to your access to and use of our Services to provide and improve those Services.
Information submitted through our Services may be transferred and shared with Shopify and third parties located outside of your country of residence.
We also use advanced Shopify features that integrate data and analytics derived from your interactions with our store, other merchants, and Shopify.
To learn more about how Shopify uses your personal information and the rights you may have, please visit Shopify's Consumer Privacy Policy .
Third-Party Websites and Links
Our Services may contain links to websites or platforms operated by third parties. If you access such sites, you should review their privacy and security policies.
We are not responsible for the privacy, security, accuracy, or reliability of such third-party sites.
Information about Minors
Our Services are not intended for minors, and we do not knowingly collect personal information from minors.
If you are a parent or guardian and believe that a minor has provided us with personal information, you can contact us to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge of having “sold” or “shared” personal information of children under 16 years of age.
Information Security and Preservation
No security system is completely secure. We cannot guarantee “absolute security”.
The length of time personal information is retained depends on multiple factors, including legal obligations, dispute resolution, and policy enforcement.
Your Rights and Options
Depending on your location, you may have some or all of the following rights:
- Right of access/disclosure.
- Right of elimination.
- Right of correction.
- Right to data portability.
- Right to manage communication preferences.
If you live in the United Kingdom or the European Economic Area, you may also be entitled to:
- To oppose or restrict the processing.
- Withdraw previously given consent.
You can exercise these rights using the methods indicated in our Services or by contacting us directly.
We will not discriminate against you for exercising your privacy rights.
Complaints
If you have any complaints about how we handle your personal information, you can contact us using the information provided below.
Depending on your location, you may also have the right to file a complaint with your local data protection authority.
International Transfers
We may transfer, store and process your personal information outside of your country of residence.
When we transfer information outside the European Economic Area or the United Kingdom, we use legally recognized mechanisms, such as the European Commission's Standard Contractual Clauses.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time due to business, legal, or regulatory changes.
We will post any updates on this website and indicate the date of the last modification.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise any of your rights, you can contact us at:
Last updated: April 29, 2026