Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving your product.

To be eligible for a return, the item must be in the same condition that you received it: unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at service@rootsove.com . Please note that returned items must be sent to the following address:

[Insert return address]

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

You can contact us at any time if you have questions about your return at:
service@rootsove.com

Damages and Problems

Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you received the wrong item, so we can assess the problem and correct it.

Exceptions / Non-Refundable Items

Some types of products cannot be returned, such as perishable goods (e.g., food, flowers or plants), personalized products (such as special orders or custom items) and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific product, please contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

Changes

The quickest way to ensure you get the product you want is to return the item you received and, once the return is accepted, make a new purchase separately.

European Union

30-Day Reflection Period

If the order is shipped to the European Union, you have the right to cancel or return your order within 30 days for any reason and without needing to provide a justification.

As stated above, the product must be in the same condition as when it was received: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected the returned item and inform you if the refund was approved.

If approved, the refund will be automatically issued to the original payment method within 10 business days.

Please note that your bank or credit card company may take some additional time to process and reflect the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at:

service@rootsove.com